Values

Quality products from quality values

Kitchens, bathrooms and lifestyle joinery the way they should be done.

At Claytons we are constantly improving our brand and what we stand for; building quality products the way they should be done. By doing so we ensure our customers benefit from great products and services every time. Backed by prompt delivery and professional installation services, we use quality components to construct cabinetry and joinery products of the highest standards. Our advances and improvements in our systems and operations enables us to apply our values to our products and stay at the top of our industry.

Quality in service:
Each of our customers are supported by a dedicated account manager, who is the go-to person for any issue that cannot be dealt with by your customer support team or site manager. Our customer support centre operates in small teams who will assist with everything from initial enquiry through to design, variations and accounts as your office-to-office contact.

Quality in manufacturing:
Our joinery manufacturing plant has the capacity and precision to build a one-off kitchen or hundreds of identical kitchens. This means we can support you on large scale or small specialised projects equally well. Claytons also prides itself in using one of the most advanced and automated stone benchtop manufacturing plants in Australia. Learning from leading manufacturers in Europe, and using state-of-the-art machinery, we have created manufacturing processes that puts quality first. Each component we produce is subject to our stringent Quality Assurance process and inspected thoroughly, assuring our customers of another layer of perfection before our finished products are released.

Quality in installation:
To avoid damage during transit all our final assembly takes place on site. Every job is assigned to a local Site Supervisor, your site-to-site contact who is responsible for inspecting every job installed and ensuring that full installation occurs within 48 hours. A full report together with photos of all joinery elevations is submitted through our online system. This in turn, automatically sends out notification of completed quality inspection to your Project Supervisor.

Quality in finish:
We don’t leave quality inspection up to our customers. Site Managers are responsible for all finished jobs reaching a minimum 97% level of quality compliance. An independent Quality Auditor – reporting directly to the Managing Director – inspects each job through the ‘eyes’ of our customer, scoring the job out of 100 and reporting and photographing any non-compliance issues, again for resolution within 24 hours.